FAQ's

 

How do I upload my photos?

You can upload your photos during the checkout process. Simply select your desired magnet set, proceed to checkout, and you'll see an option to upload your images. We accept JPG and PNG files.

What image quality do you recommend?

For best results, use high-resolution images (at least 300 DPI). Photos should be clear and well-lit. We'll resize and optimize your images to fit perfectly on the 2"x2" magnets.

How long does processing take?

Custom photo magnets are processed within 1-3 business days. Pre-made magnets ship the same day. You'll receive a tracking number once your order ships.

What should I do if I encounter an issue with my order?

If you experience any issues with your order, such as a mistake with the design or delivery, please contact us immediately at [your email] or [phone number]. We’ll work quickly to resolve any issues and make it right!

Can I use the same photo on multiple magnets?

Absolutely! You can use the same image across multiple magnets in your set, or mix and match different photos. The choice is yours.

Do you offer bulk discounts?

For orders of 50+ magnets, yes, we offer discounts on bulk orders for events like weddings, parties, or corporate gifts. Please contact us for more details and pricing information.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay for your convenience.

Can I return or exchange my custom magnets?

Since each magnet is custom-made, we do not accept returns or exchanges unless the product is damaged or there’s an error on our part. Please double-check your design and information before confirming your order.

Do you ship internationally?

Currently, we only ship within the United States. We're working on expanding our shipping options to serve international customers soon!

Are the photo magnets durable?

Yes! We use high-quality materials to ensure your photo magnets are both sturdy and long-lasting. The prints are vibrant and resistant to fading, so your memories will stick around for years to come.

Still have questions?
Contact us at info@howdymagnetsco.com . We're here to help!